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Last updated: October 2026
These Terms and Conditions ("Terms") govern your access to and use of Satvik Salaad (the "Service"), a meal delivery platform operated by Bellaviso HealthTech LLP ("Company", "we", "us", "our"). By registering, purchasing a plan, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Satvik Salaad is a healthy meal delivery service that delivers fresh salads, fruit bowls, and related food products to homes and workplaces within 15 km of Prahladnagar, Ahmedabad, Gujarat, India. The Service is developed, managed, and operated in its entirety by Bellaviso HealthTech LLP.
To access the Service, you must create an account by verifying your mobile number via OTP or signing in with Google or Apple. You are responsible for:
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4.1 Plans: We offer subscriptions, each with a fixed number of bowls or bottles. The count, price and plan style (Regular, High-protein or Disease-friendly) are shown at the time of purchase.
4.2 Start and validity: Your subscription becomes active once payment is confirmed. Deliveries follow the days, slot and address you choose. Its end date is the day your last bowl is due on those days, and it is shown in your dashboard and the app.
4.3 Pausing and expiry: A paused delivery moves to the end of your subscription, which can run at most 15 days past its original end date. Bowls not delivered by then expire automatically. Frequent or long pauses are not permitted.
4.4 Renewal: If you buy a new subscription while one is running, the new one starts the day after the current one ends.
4.5 Customisation: We plan your bowls around your plan style, favourites, dislikes and any medical condition you tell us about, subject to ingredient availability.
5.1 Pricing: All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise. Prices are subject to change; changes will not affect plans you have already bought.
5.2 Payment Methods: We accept payments via credit/debit cards, UPI, net banking, and digital wallets through our payment partner, Razorpay.
5.3 Payment Security: All payment transactions are encrypted and processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. We do not store your card or bank details on our servers.
5.4 Failed Payments: If a payment fails, your order is not confirmed and no subscription is started. You can try the payment again.
5.5 Coupons & Discounts: Promotional codes may be applied at checkout. Coupons are subject to validity dates, usage limits, minimum order values, and plan-specific restrictions as displayed at the time of use. Only one coupon may be applied per order.
Detailed delivery terms are covered in our Delivery Policy. Key points:
Detailed refund and cancellation terms are covered in our Refund Policy. Key points:
8.1 Quality Standards: We prepare all meals in clean, hygienic kitchens following standard food safety practices. Meals are freshly prepared and delivered within safe temperature and time windows.
8.2 Allergen Disclosure: Where available, we show allergen information for a meal on our platform. Our kitchen handles common allergens (nuts, dairy, gluten, etc.) and we cannot guarantee a completely allergen-free environment.
8.3 Medical Dietary Requirements: If you have severe food allergies, medical dietary restrictions, or a diagnosed condition (e.g., diabetes, celiac disease), please consult your doctor before purchasing. Diet consultations offered through Satvik Salaad provide nutrition guidance and are not a substitute for medical advice or treatment.
8.4 Quality Complaints: If you receive a meal of unsatisfactory quality, message us the same day with a photo at care@satviksalaad.com or +91 93161 02899.
You agree not to:
All content on the Satvik Salaad platform, including but not limited to the logo, brand name, website design, meal photographs, text content and software, is the exclusive intellectual property of Bellaviso HealthTech LLP and/or its licensors.
You may not reproduce, distribute, modify, or use any of our content for commercial purposes without prior written consent from Bellaviso HealthTech LLP.
To the maximum extent permitted by applicable law, Bellaviso HealthTech LLP shall not be liable for:
Our maximum aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to us in the 3 months preceding the claim.
You agree to indemnify, defend, and hold harmless Bellaviso HealthTech LLP, its partners, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of the Service, or infringement of any third-party rights.
In the event of a dispute, we encourage you to contact us first at care@satviksalaad.com to resolve the matter amicably. If unresolved within 30 days, disputes shall be subject to binding arbitration under the Indian Arbitration and Conciliation Act, 1996, conducted in Ahmedabad, Gujarat. The language of arbitration shall be English or Gujarati. The decision of the arbitrator shall be final and binding on both parties.
We value genuine feedback. False complaints or harmful misinformation about the Service may lead to strict action.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
We reserve the right to update these Terms at any time. Material changes will be communicated via email or a notice on the website at least 7 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
We may suspend or terminate your account immediately, without notice, if you violate these Terms. Upon termination, your right to use the Service ceases immediately. Any refund for an active subscription is handled per our Refund Policy.
You may delete your account at any time by requesting deletion from the app or your dashboard settings, or by contacting us at care@satviksalaad.com. Account deletion does not automatically entitle you to a refund of an active subscription.
